Shipping & Delivery

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that order processing time does not include weekends or public holidays.

Estimated Delivery Time

Standard shipping usually takes 7–15 business days, depending on your location and the shipping carrier.

We mainly ship to customers in the United States, Australia, New Zealand, and Canada.

Please note that delivery times are estimates only and may be affected by carrier delays, customs processing, holidays, weather conditions, high order volume, or incorrect shipping information.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with available tracking information.

Tracking information may take some time to update after the package is handed over to the shipping carrier.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

Order Shipped but Not Yet Delivered

Once an order has been shipped, we are unable to cancel the order or process a refund before the package is delivered.

If your package is still in transit, please wait for the delivery or contact us for assistance with tracking the shipment.

Need Help?

If you have any questions about your shipment, please contact us at support@nexivobuy.com.