Privacy Policy

This Privacy Policy describes how NexivoBuy, operated by Caleb Trade Group Limited, collects, uses, and shares your personal information when you visit or make a purchase from https://nexivobuy.com/ (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the Site, we may also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier.
  • Log files: These track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to fulfill orders placed through the Site, including processing payments, arranging shipping, providing order confirmations, invoices, shipping updates, and customer support.

We also use Order Information to:

  • Communicate with you about your order or account;
  • Screen orders for potential risk, unauthorized activity, or fraud;
  • Process returns, refunds, exchanges, or cancellations where applicable;
  • Provide information, updates, or marketing communications when permitted by law.

We use Device Information to help screen for potential risk and fraud, improve and optimize our Site, understand how customers browse and interact with the Site, and assess the performance of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our store and provide our services.

For example, we use Shopify to power our online store. We may also use payment providers, shipping carriers, analytics providers, advertising platforms, customer support tools, and other service providers to process orders, deliver packages, improve our services, and communicate with customers.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, prevent fraud, protect our rights, or enforce our policies.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you.

You can opt out of targeted advertising through the following platforms:

You can also opt out of some targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, improve your shopping experience, analyze website traffic, prevent fraud, and support advertising or marketing activities.

You may choose to disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

Depending on your location, you may have the right to access, correct, update, delete, or request a copy of the personal information we hold about you.

You may also have the right to opt out of certain uses of your personal information, including targeted advertising or certain types of data sharing, where required by applicable law.

If you would like to exercise these rights, please contact us using the contact information below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, unless we are required or permitted to keep it for legal, tax, accounting, fraud prevention, dispute resolution, or business purposes.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Security

We take reasonable measures to help protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Any updates will be posted on this page. Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

Email: support@nexivobuy.com