Return & Refund Policy

We offer a 30-day return policy.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

For hygiene and safety reasons, opened or used personal care products, hygiene-sensitive items, or similar products cannot be returned unless the item arrives damaged, defective, or incorrect.

Please note that once an order has been shipped, we are unable to process a refund request before the package is delivered. If you have not received your package yet, please wait for the delivery or contact us for assistance with tracking the shipment.

To start a return, please contact us at support@nexivobuy.com with your order number.

Once your return request is approved, we will provide return instructions. Refunds will be processed to your original payment method after the returned item has been received and inspected.