FAQ

Q1: Do I need to have an account to place an order?

A: No. You can place an order as a guest.

However, creating an account may provide a better shopping experience, including faster checkout, easier access to your order status and order history, and updates about new products or special promotions.

Q2: What payment methods do you accept?

A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal payments when available.

Available payment methods may vary depending on your location and the payment options shown at checkout.

Q3: How secure is my online order?

A: Your online order is protected through SSL encryption. Payment information is processed through secure third-party payment providers.

We do not store your full credit card information on our servers.

Q4: Are there any exchange rates or extra fees?

A: All transactions on our store are usually processed in U.S. dollars unless otherwise displayed at checkout.

If your card is issued in another currency, your bank or card issuer may convert the amount based on its exchange rate at the time of processing. Additional foreign transaction fees may also apply depending on your bank or card issuer.

Q5: How should I enter my shipping address?

A: Please enter your shipping address in English letters whenever possible.

Make sure your name, street address, city, state/province, postal code, country, phone number, and email address are accurate before placing your order.

Incorrect or incomplete shipping information may cause delivery delays or failed delivery.

Q6: Can I change my shipping address after placing an order?

A: If you need to change your shipping address, please contact us as soon as possible at support@nexivobuy.com.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Please make sure to use a permanent residential address instead of a temporary travel or vacation address.

Q7: How long does shipping take, and how can I track my package?

A: Orders are usually processed within 1–3 business days after payment is confirmed.

Standard shipping usually takes 7–15 business days, depending on your location and the shipping carrier.

After your order has shipped, we will send you available tracking information by email. You can use the tracking number to check the delivery status of your package.

Please note that customs processing, carrier delays, holidays, weather conditions, high order volume, or incorrect shipping information may affect delivery time.

Q8: Can I cancel or refund my order after it has shipped?

A: Once an order has been shipped, we are unable to cancel the order or process a refund before the package is delivered.

If your package is still in transit, please wait for the delivery or contact us for assistance with tracking the shipment.

After you receive the package, returns and refunds will be handled according to our Return & Refund Policy.

Q9: What should I do if an item is missing from my order?

A: If an item is missing from your order, please contact us immediately at support@nexivobuy.com.

Please include your order number, the email address used at checkout, and photos of the package and items received so we can help you faster.